Frame

Discover the Cost and Impact of Support Cases with Frame AI

Frame AI is a powerful tool that enables companies to accurately measure the cost and business impact of every support case. Trusted by leading customer experience teams, this innovative solution helps reveal the service cost by product area, enabling data-driven headcount decisions.

Key Features:

• Dynamic Cost Attribution™: Frame AI's cutting-edge feature automatically measures the cost of every customer interaction. By combining more than 27 configurable factors with your custom signals, it accurately demonstrates the dollar impact of each support ticket on your overall cost of service. This helps you identify tickets that consume more time or require expensive contributors to resolve.
• Reveal Service Cost by Product Area: Gain valuable insights and build a better feedback loop with your product team. Frame AI provides the real dollar cost of service for every product area, allowing leadership to make informed decisions regarding product priorities.
• Drive Data-Driven Staffing Decisions: Frame AI helps identify the roles and tools your team should invest in based on current cost analysis. By focusing on your team's impact in keeping customers satisfied, you can optimize your staffing strategy.
• ROI of Customer Support Decisions: Frame AI's cost reporting reveals how each decision impacted the company's savings, with period over period analysis. This invaluable information helps spot mismatches between company priorities and available resources, reducing the overall cost of service.

Use Cases:

• Justify the staffing budget needed to address product-related support issues and allocate support hours effectively.
• Prioritize projects based on their bottom-line impact, making it easier to present compelling business cases.
• Identify imbalances in your support operations and proactively mitigate potential fallout.

Ready to revolutionize your customer support operations? Try Frame AI today and unlock the power of data-driven decision-making.